PRIVACY POLICY


At Steel and Serve (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our Shopify store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details and purchase history

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, and improve your shopping experience.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments and refunds

  • Communicate with you about your orders

  • Respond to customer-service requests

  • Provide updates, offers, or marketing communications where permitted by law

  • Improve our products, website, and services

  • Detect and prevent fraud, abuse, and security issues

  • Comply with applicable laws and legal obligations

3. Payments

Payments made through our store may be processed by Shopify and/or third-party payment providers. Your payment information may be handled directly by those providers in accordance with their own privacy policies and security practices.

We do not generally have access to your complete payment-card information.

4. Shopify

Our store is hosted and operated using Shopify, which provides the ecommerce platform that allows us to sell our products and process customer orders.

Shopify may collect and process personal information in connection with your use of our store. You can review Shopify's privacy practices on its website.

5. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

  • Keep our website functioning properly

  • Remember your preferences

  • Understand how visitors use our store

  • Improve website performance

  • Provide relevant advertising or marketing, where applicable

You can adjust your browser settings to refuse or delete cookies. Some parts of our store may not function properly if certain cookies are disabled.

6. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

  • Shopify and ecommerce service providers

  • Payment processors

  • Shipping and delivery companies

  • Website, analytics, and technology providers

  • Marketing and advertising providers, where applicable

  • Customer-service providers

  • Government authorities or legal professionals when required by law

We do not sell your personal information for money.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or shared

To exercise an applicable privacy right, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our store is not intended for children who are not legally permitted to use ecommerce services in their jurisdiction. We do not knowingly collect personal information from children without appropriate legal authorization.

12. Third-Party Websites

Our store may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

13. International Customers

If you access our store or purchase our products from outside the country where our business operates, your information may be transferred to and processed in other countries where our service providers operate.

Privacy and data-protection laws may differ between countries.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact Steel and Serve through the contact information provided on our Shopify store.

Store name: Steel and Serve